ETO Touchpoint Questions

On the 25th of August 2026, the ETO Team met with members of the Victorian CoP to discuss some amendments to the pack delivery Touchpoint.  The intention was to find ways mitigate some of the issues relating administrative load that sites may encounter when doing data entry.  Below are a list of the questions posed and the outcomes as a result of the collaborative efforts of the involved members. 

Can the 'Time spent on delivery' fields be amended so that the system won't give an error when the hours field is blank?

Yes, the hours field needs a numerical figure entered to stop the 'Time spent on delivery' error. This has formerly been blank and required users to enter a number in the hour field, even if delivery was under an hour. This has now been updated so that this field has a 0 by default so this field will no longer provide an error if missed. 

Previously: 

Amended:

Could an option be added to indicate that a family has completed all activities within a pack review and engaged with 3Cs, Behaviour Support Plan and Education-Learning Activities during delivery with a single option?

This will be reviewed by ETO Support in the future, though no updates to include this feature have been implemented at this stage. To improve usability in the interim, the option to select 'None' in the activities section of the pack review has been moved to the first position 

An 'All activities' option will also be considered for 3Cs, Behaviour Support Plan and Education-Learning Activities options on the pack delivery section.

Is it possible for the system to automatically populate the relevant language fields once this option is selected after the first visit? 

Moving forward, when a language is entered for the the question 'Was this delivery done in a language other than English?', ETO will now remember this response for subsequent pack deliveries and will auto-populate this field. Staff will still have the option to change this if delivery was done in another language, 

Proposed Amendments 

Would it be possible to move the referral question so that it appears before the comments section?

The location of the referral question will be reviewed by ETO support along with the general comments field. The placement is still yet to be updated in ETO, but it's expected that the referral section will be moved to the 3rd tab and the general comments field will move to the end of the Touchpoint to address data entry flow issues. 

Proposed amendment: 

Could the Gathering ETO and Pack Delivery ETO be combined into a single data entry point for Gathering sessions?

Can an option for double pack delivery be re-added to the pack delivery Touchpoint?

Could a function be reinstated to prevent the same pack from being entered more than once for a family?

While this feature is an option, reinstating it cannot be done without impacting the broader HIPPY operations and existing functionality.

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